- 1. About Valour Health Services
- 2. What Is Personal Information?
- 3. Information We Collect
- 4. Why We Collect Personal Information
- 5. How We Collect Personal Information
- 6. How We Use and Disclose Personal Information
- 7. Storage and Security of Personal Information
- 8. How Long We Keep Your Information
- 9. Accessing or Correcting Your Information
- 10. Cookies and Website Analytics
- 11. Overseas Disclosure of Personal Information
- 12. Making a Privacy Complaint
- 13. Updates to This Privacy Policy
Privacy Policy
- Effective
Valour Health Services is committed to protecting the privacy and confidentiality of personal and health information entrusted to us. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website or services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how organisations collect and manage personal information.
By using our website or contacting us regarding our services, you consent to the practices described in this Privacy Policy.
1. About Valour Health Services
In this Privacy Policy, “we,” “our,” or “us” refers to Valour Health Services.
Valour Health Services provides community nursing and healthcare support services to individuals and families. In the course of delivering these services, we may collect and manage personal and health information.
Our contact details are:
Valour Health Services
Level 2, 123 Adelaide Street
Brisbane QLD 4000
Australia
Email: info@valourhealthservices.com.au
Phone: +61 123 456 789
2. What Is Personal Information?
Personal information refers to information or an opinion about an identified individual or an individual who can reasonably be identified from that information.
Examples of personal information we may collect include:
- Full name
- Contact details (email address, phone number, address)
- Date of birth
- Emergency contact information
- Medical or health-related information
- Information relating to care requirements or services requested
- Communication records when you contact us
Health information is considered sensitive information and is handled with a higher level of protection.
3. Information We Collect
- Contact us through our website or contact forms
- Call or email us regarding our services
- Request information or book a consultation
- Subscribe to newsletters or updates
- Apply for employment with Valour Health Services
- Interact with our website
- IP address
- Browser type
- Pages visited
- Date and time of your visit
- Referring website
This information is used to improve website performance and user experience.
4. Why We Collect Personal Information
- Providing community nursing and healthcare services
- Responding to enquiries and service requests
- Developing and managing care plans
- Communicating with patients, families, and healthcare providers
- Improving our services and website functionality
- Complying with legal and regulatory obligations
- Managing employment applications
We only collect personal information that is reasonably necessary for our functions and services.
5. How We Collect Personal Information
- Complete forms on our website
- Contact us via phone or email
- Request healthcare services
- Provide information during consultations or assessments
- Family members or authorised representatives
- Healthcare professionals involved in your care
- Referring healthcare providers
- Publicly available sources
We take reasonable steps to ensure that the information we collect is accurate and up to date.
6. How We Use and Disclose Personal Information
- Providing healthcare or nursing services
- Communicating with healthcare providers involved in your care
- Managing service bookings and enquiries
- Improving our services and operations
- Meeting legal, regulatory, or reporting obligations
- Healthcare professionals involved in your treatment
- Service providers who assist with our operations (such as IT or website services)
- Government authorities or regulators where required by law
We will only disclose personal information where it is lawful and necessary to do so.
7. Storage and Security of Personal Information
- In secure electronic systems
- On password-protected servers
- In secure physical records where necessary
Access to personal information is limited to authorised personnel who require it to perform their duties.
8. How Long We Keep Your Information
We retain personal information only for as long as necessary to provide services and comply with legal obligations.
In some cases, healthcare records may be required by law to be retained for specific periods.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information.
9. Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you.
You may also request corrections if you believe the information we hold is inaccurate, incomplete, or outdated.
To request access or correction, please contact us using the details provided in this Privacy Policy.
We will respond to your request within a reasonable timeframe.
10. Cookies and Website Analytics
- Understand how visitors use our website
- Improve website functionality
- Provide a better browsing experience
You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.
11. Overseas Disclosure of Personal Information
In some cases, third-party service providers that assist us with website hosting, analytics, or technical services may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure that those providers handle personal information in accordance with applicable privacy laws.
12. Making a Privacy Complaint
If you believe that your personal information has been handled improperly, you may lodge a privacy complaint with us.
Please contact us using the details below and provide details of your concern.
We will investigate the matter and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
The latest version will always be available on our website.